Hospitality · Product development
From booking to check-out, in one system.
A management system for a hotel, from the first booking to the final bill. An AI concierge answers guests and passes their requests to the right team.
The problem
The hotel ran reservations, discounts, and billing by hand. Staff worked out promotions with a calculator. Check-out was slow, and mistakes crept in once room service was on the bill.
The hotel wanted guests to book from their phones. Room-service and housekeeping requests went through the front desk. The manager had no quick way to see how full the hotel was.
What we built
Live booking
Guests book from any device and see real availability. Staff work from the same live calendar.
Discounts that apply themselves
Set a promotion once. Every booking that qualifies gets it, with no calculator involved.
Room orders sent to the right team
In-room orders and service requests go straight to the department that handles them.
One bill at check-out
The room, orders, and extras land on one bill. Guests pay the way they prefer and get a digital invoice.
Occupancy on the manager's phone
The manager checks occupancy, bookings, and revenue from a dashboard that works on a phone.
How AI helps
AI concierge for guests
Guests chat with it on their phone. It answers questions using the hotel's own information.
Requests passed to the right team
Housekeeping and room-service requests from the chat reach the right department.
Review replies, drafted
The AI drafts a reply to each guest review. The manager edits or approves it before it goes out.
How it works
- 01
A guest checks live availability and books a room.
- 02
Any discount is applied, and the guest picks how to pay.
- 03
During the stay, the guest asks the concierge for towels or dinner.
- 04
The request goes to housekeeping or the kitchen, not the front desk.
- 05
At check-out, everything is on one bill, with a digital invoice.
Built with
- Frontend
- ReactNext.jsTypeScriptTailwind CSS
- Backend
- Node.js
- AI
- OpenAILangChain
- Data
- PostgreSQLRedis
- Infrastructure
- AWSDocker
What changed
- Bookings, discounts, and bills run through one system, not a notebook and a calculator.
- Guest requests reach the right team without a phone call.
- The manager can see how the hotel is doing from a phone.